Patient – Centered Care (PCC) significantly shapes every aspect of our products, services and organization.
PCC serves as one of the most promising approaches toward achieving effective and affordable care. Patient-centered care replaces the current and dominant physician centered system with one that revolves around the patient. Physicians practicing patient-centered care improve their patients’ clinical outcomes and satisfaction rates by improving the quality of the doctor-patient relationship, while at the same time decreasing the health care utilization of diagnostic testing, prescriptions, hospitalizations, and/or referrals.
What’s in a Name
Shifting away from a physician centric model of care toward one that is patient-centered is no small feat. The dominant model of care was developed over decades, if not centuries. This type of change requires vision and action. The practice of patient-centered care must go beyond rhetoric, implementing actionable processes and procedures that create a new culture of care.Consequently, patient-centered care significantly shapes every aspect of our products, services and organization.
Patient-centered practitioners focus on improving different aspects of the patient-physician interaction by employing measurable skills and behaviors. A single question occupies the core of every decision made at Alana HealthCare—am I doing the right thing for the patient?
To answer this accurately Alana developed and continuously examines processes, procedures and tools that create a health care experience of shared understanding. The result is a company that pursues and measures success largely determined first and foremost by our patients.
Patient – Centered Care necessitates a network of providers and caregivers that actively engage with the patient and each other, surrounding the patient with a well-informed and tightly woven circle of care.
Communicating with (not to) patients, allows providers to collect information about the patient’s life, health, treatment and what matters to them. It shifts the patient from being reactive to being proactive. The outcome is a more empowered patient, using a shared knowledge to increase patient involvement in their care. Combined with a strong educational component, providers and caregivers successfully influence behavior, rather than attempting to control it. Properly implemented, patients and providers work together to agree on what the health-related challenges are, negotiate reasonable goals, generate options, share information, stay on track and celebrate success. Goals become realized and outcomes become measurable.